Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for patients, embodying Mercy's commitment to exceptional customer service.

• Assist patients in accessing Mercy facilities.

• Coordinate patient appointment scheduling.

• Manage patient registration processes.

• Confirm insurance benefits.

• Complete pre-certification and ensure financial clearance.

• Collect patient financial responsibilities prior to or at the time of service.

• Accurately gather and enter essential patient information into medical records.

• Stay informed about insurance providers, Medicare guidelines, and the requirements of federal, state, and accreditation agencies.

• Clearly communicate financial responsibilities, request payments, and explain payment options along with financial assistance resources.

• Diligently document all necessary financial discussions.

• Address patient inquiries and concerns promptly.

• Complete all necessary referrals.

• Adhere to and document established patient financial engagement and collection procedures.

• Collaborate effectively with patients, physicians, clinical and non-clinical hospital staff, as well as insurance companies.

⛳️ Requirements

• A High School diploma is mandatory.

• Preferred 1-3 years of clerical and customer service experience.

• Familiarity with medical terminology and insurance plans is advantageous.

• Strong oral and written communication skills are essential.

• Exceptional telephone etiquette is required.

• Ability to build and maintain positive relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.

• Excellent organizational abilities and keen attention to detail.

• Capacity to work under pressure, meet deadlines, and accurately complete daily tasks.

• Proficient knowledge of various computer systems.

• Ability to operate a 10-key calculator and computer keyboard.

• Capable of discussing patient financial responsibilities, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.

• Able to respond appropriately to patient inquiries or concerns, explain available financial resources, and complete necessary referrals.

• Consistently follow and document established patient financial engagement and collection workflows.

• Ability to regularly push, pull, and/or lift 50 lbs.

• Capacity to stand and walk for extended periods during each shift.

• Ability to grip, reach, bend, kneel, twist, and squat as needed to fulfill duties.

🏝️ Benefits

• Comprehensive medical coverage.

• Dental insurance options.

• Vision coverage available.

• Paid time off benefits.

• Tuition assistance programs.

• Matched retirement plans for team members working 32 or more hours per pay period.

• Supportive and collaborative team environment.

• Opportunities for personal and professional growth.

• A healthcare setting focused on innovation and technology.