Patent Prosecution Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Enhance the visibility and promote the usage and preference of LexisNexis content, products, and services.

• Identify and target opportunities for revenue growth within designated markets and/or accounts.

• Exhibit comprehensive product knowledge and serve as an internal resource for Product, Sales, and Marketing teams.

• Develop and present tailored customer presentations that communicate value propositions and competitive advantages.

• Support and train the sales team through collaborative calls, demonstrations, and instructional sessions.

• Analyze the competitive landscape and provide market insights to Product, Segment, and Marketing teams.

• Utilize generative AI tools to enhance efficiency in research, customer communications, training materials, and usage analysis.

• Act as a subject matter expert for the LexisNexis Intellectual Property product suite.

• Assist customers in realizing value through training, presentations, demonstrations, and strategic engagement.

• Promote product adoption, identify growth opportunities, and ensure an outstanding customer experience.

⛳️ Requirements

• Relevant experience in a customer-facing position.

• A proven track record of working independently, managing multiple client relationships, and quickly adapting to changing priorities.

• Strong skills in troubleshooting and problem-solving.

• Excellent communication skills in verbal, written, and presentation formats.

• Demonstrated expertise with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, while understanding their limitations and confidentiality concerns.

• Experience with a CRM system (e.g., Salesforce).

• Background in collaborating effectively with cross-functional teams.

• Willingness to travel approximately 25% of the time.

• Preferred: Practical experience in U.S. patent prosecution as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner.

• Preferred: Familiarity with the patent prosecution lifecycle and USPTO systems such as Patent Center.

• Preferred: Previous customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor.

• Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for workflow automation or data analysis.

• Preferred: Knowledge of IP analytics, patent searches, patent prosecution, or related intellectual property technologies.

🏝️ Benefits

• Flexible working hours.

• Wellbeing initiatives.

• Shared parental leave.

• Study assistance.

• Sabbaticals.

• Country-specific benefits.

• Travel opportunities (approximately 25%).