Patent Prosecution Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Enhance awareness and promote the usage and preference of LexisNexis content, products, and services.

• Identify and pursue revenue and growth opportunities within designated markets and/or accounts.

• Exhibit comprehensive product knowledge and serve as a resource for Product, Sales, and Marketing teams.

• Develop and present tailored customer presentations to promote usage and convey value propositions and competitive advantages.

• Support and train the sales team through collaborative calls, demonstrations, and training sessions.

• Analyze the competitive landscape and deliver market insights to Product, Segment, and Marketing teams.

• Utilize generative AI tools to enhance efficiency in research, customer interactions, training content, and usage analysis.

• Act as a subject matter expert for the LexisNexis Intellectual Property product suite.

• Assist customers in realizing value through training, presentations, demonstrations, and strategic engagement.

• Collaborate with customers and internal teams to promote product adoption, uncover growth opportunities, and ensure an outstanding customer experience.

⛳️ Requirements

• Relevant experience in a customer-facing role.

• Demonstrated ability to work autonomously, manage multiple client relationships, and quickly adapt to changing priorities.

• Strong troubleshooting and problem-solving capabilities.

• Exceptional verbal, written, and presentation communication skills.

• Proven proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, along with an understanding of their limitations and confidentiality aspects.

• Experience with a CRM system (e.g., Salesforce).

• Experience collaborating with cross-functional teams.

• Willingness to travel approximately 25% of the time.

• Preferred: Practical U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner.

• Preferred: Knowledge of the patent prosecution lifecycle and USPTO systems such as Patent Center.

• Preferred: Previous customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor.

• Preferred: Familiarity with AI coding or agent tools (e.g., Codex, Claude Code) for workflow automation or data analysis.

• Preferred: Understanding of IP analytics, patent searches, patent prosecution, or related intellectual property technologies.

🏝️ Benefits

• Initiatives promoting a healthy work/life balance.

• Wellbeing programs.

• Shared parental leave.

• Educational assistance.

• Opportunities for sabbaticals.

• Flexible working hours.

• Country-specific benefits.