Passenger Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Arrange accommodations and ground transportation for passengers in distress.

• Oversee urgent and last-minute relocations for passengers.

• Handle booking inquiries via the ConneX App, email, chat, phone, system notifications, and in-person requests.

• Collaborate with hotel and transportation vendors, scheduling teams, internal departments, management, and passenger support desks.

• Identify suitable and compliant hotel options when contracted hotels are unavailable or booked out.

• Secure airline approval for non-compliant accommodation options and document approval details in ConneX notes.

• Process vendor payments in accordance with system settings and contractual payment terms.

• Enter reservations, agreements, approvals, and relevant details into TA Connections systems.

• Monitor access to necessary systems, tools, and resources, reporting any issues to the shift supervisor.

• Utilize appropriate systems and technologies to process, track, and report booking transactions.

• Assist IT, Billing, and Commission Collections teams with data collection, folio retrieval, payment processes, and issue resolution.

• Maintain attendance, punctuality, break compliance, and adherence to company policies.

• Report workplace incidents to the supervisor and/or HR department.

• Assist with special projects and fulfill other assigned responsibilities.

⛳️ Requirements

• High school diploma or GED is required; some college education is preferred.

• Previous experience in customer service, travel, hospitality, or call centers is preferred.

• Excellent interpersonal, customer relationship, and communication skills.

• Strong written communication and negotiation abilities.

• Exceptional organizational skills with the capability to manage multiple priorities under pressure.

• Ability to work independently while effectively contributing as part of a team.

• Comfortable communicating with clients, vendors, and business partners through phone and electronic channels.

• Familiarity with hotel sourcing, rate negotiation, and market requirements is advantageous.

• Basic understanding of ConneX or similar booking systems is preferred.

• Proficient computer skills and confidence in using multiple systems simultaneously.

• Willingness to work shifts, including extended hours during irregular operations.

• A reliable home internet connection of at least 100 Mbps and a quiet home-working environment are mandatory.

🏝️ Benefits

• Offers of employment may be contingent upon pre-employment screening.

• Equal employment opportunity workplace.

• Reasonable accommodations available during the application or interview process.

• Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where relevant.