Partnerships Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• - **Portfolio Ownership & Client Success:** Independently oversee and cultivate a portfolio of B2B clients in LATAM, guaranteeing high satisfaction, retention, and the growth of long-term partnerships.

• - **Strategic Account Management:** Serve as the primary liaison for intricate client requests, proactively identifying risks to account health and uncovering expansion opportunities.

• - **Industry Consultation:** Utilize your extensive knowledge of the music ecosystem to assist clients through onboarding, technical workflows, and data utilization.

• - **Voice of the Customer:** Collect, analyze, and champion client feedback and product requirements, working closely with Product and Engineering teams to shape our roadmap.

• - **Enhancement of Customer Experience:** Participate in initiatives designed to enhance the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.

⛳️ Requirements

• - **Experience:** A minimum of 3 years in B2B Partner Success or Account Management, along with 1–2 years of experience in the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music technology).

• - **Strategic & Analytical Mindset:** Comfortable navigating complex data structures and music metadata; capable of dissecting issues and converting insights into practical solutions.

• - **Communication:** Outstanding written and verbal communication skills; skilled in negotiating and building relationships with diverse cultures and business stakeholders.

• - **Tools:** Proficient with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel.

• - **Language Skills:** Fluency in both English and Spanish is essential. Proficiency in Portuguese is a significant advantage.

• - **Soft Skills:** Self-motivated, organized, detail-oriented, and resilient. You thrive in a dynamic, remote-first environment.

🏝️ Benefits

• You Can Enjoy

• - Flexible working hours and location

• - Flat hierarchy

• - The freedom to shape your role and drive your own development

• - Online language classes to enhance your Spanish or English

• - Online and onsite courses and music industry workshops led by in-house experts

• - We will provide you with all the equipment necessary for your comfort

• - Unlimited time off because we believe you know best when to take a break.

• - Access to our Barcelona HQ office, equipped with a rehearsal room https://www.bmat.com/bmat-house/