Partnership Operations Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead the creation and management of partner contracts, utilizing approved templates and commercial pricing guidelines to generate 20–30 precise customer agreements each day.

• Take ownership of the post-execution contract lifecycle by systematically downloading, organizing, and archiving signed legal agreements in secure Google Drive repositories.

• Execute rapid deal closure workflows within HubSpot and Airtable, ensuring all necessary operational fields are completed and validated.

• Maintain data integrity across integrated platforms, including HubSpot, StreetSmart, Airtable, and active partner networks.

• Ensure adherence to strict processing turnaround SLAs, managing 10–15 new deals daily, processing standard contract requests within 2 business hours, and routing sprint deals end-to-end within 15 minutes.

• Provide targeted technical platform support, assisting customer administrators with platform onboarding, framework selections, and company size configurations.

• Manage tenant user access permissions, overseeing administrative configurations and initiating user invitations within Vanta platform instances.

• Conduct systematic database audits and data hygiene checks through weekly reviews to prevent duplicate records and isolate unassociated company contacts.

⛳️ Requirements

• Demonstrated experience as a customer operations coordinator – Minimum of 2 years in customer operations, deal desk administration, or a technical support setting.

• Proficient in HubSpot CRM – Highly skilled in navigating pipeline architectures, updating custom deal properties, and maintaining accurate CRM records.

• Vanta platform expertise – Direct, hands-on experience in managing configurations, tenant onboarding, framework mapping, and user permissions within the Vanta ecosystem (required).

• Advanced data and asset management capabilities – Highly adept in utilizing Google Workspace tools (Docs, Sheets, Drive) to structure, audit, and secure essential business documentation.

• Commitment to quality – Exceptional attention to detail with a steadfast dedication to preserving a 98%+ data accuracy rate across various platforms.

• Knowledge of commercial contracts – Familiar with GTM terminology, SaaS business models, subscription lifecycles, and standard sales contract frameworks.

• Self-sufficient remote worker – Highly disciplined and self-motivated professional who excels with minimal oversight, managing competing priorities in a fast-paced startup atmosphere.

• Strong communicator – Excellent written and verbal English communication skills, with a proven ability to convey operational processes clearly to sales teams and customers.

🏝️ Benefits

• Career Development: Clear path with mentorship and training opportunities.

• Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role.

• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.

• Growth Opportunity: Early-stage company with significant room for career advancement.

• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.