Partnership Operations Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Lead the creation and management of partner contracts, utilizing approved templates and pricing guidelines to accurately compile 20–30 customer agreements each day.

• Take ownership of the post-execution contract lifecycle by systematically downloading, organizing, and archiving signed legal agreements in secure Google Drive repositories.

• Implement rapid deal closure workflows using HubSpot and Airtable, ensuring that all necessary operational fields are filled out and validated.

• Preserve complete data integrity across integrated platforms, including HubSpot, StreetSmart, Airtable, and active partner networks.

• Ensure strict adherence to processing turnaround SLAs by managing 10–15 new deals daily, processing standard contract requests within 2 business hours, and routing sprint deals end-to-end in 15 minutes.

• Provide targeted technical platform support, assisting customer administrators with platform onboarding, framework selections, and configurations based on company size.

• Manage tenant user access permissions, overseeing administrative configurations and initiating user invitations within Vanta platform instances.

• Conduct systematic database audits and data hygiene checks, performing weekly reviews to prevent duplicate records and isolate unassociated company contacts.

⛳️ Requirements

• Demonstrated experience as a customer operations coordinator, with at least 2 years in customer operations, deal desk administration, or a technical support role.

• Proficient in HubSpot CRM, comfortably navigating pipeline architectures, updating custom deal properties, and maintaining clean records.

• Hands-on expertise in the Vanta platform, with direct experience managing configurations, tenant onboarding, framework mapping, and user permissions (required).

• Advanced skills in data and asset management, adept at using Google Workspace tools (Docs, Sheets, Drive) to structure, audit, and secure critical business documentation.

• Committed to quality, with exceptional attention to detail and a steadfast dedication to maintaining a data accuracy rate of 98% or higher across multiple platforms.

• Knowledgeable in commercial contracts, fluent in GTM terminology, SaaS business models, subscription lifecycles, and standard sales contract structures.

• Self-motivated remote worker, highly disciplined and able to manage competing priorities in a fast-paced startup environment with minimal oversight.

• Strong collaborative communicator, with confident written and verbal English skills and a proven track record of translating operational processes into clear updates for sales teams and customers.

🏝️ Benefits

• Career Development: Clear path with mentorship and training opportunities.

• Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role.

• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.

• Growth Opportunity: Early-stage company with significant room for career advancement.

• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.