Partnership Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and expand a revenue-generating portfolio of agency, affiliate, and solution partners.

• Identify and create new partnership opportunities through marketplaces, ecosystem listings (such as Zendesk and Shopify), proactive outreach, and industry conferences.

• Represent Tidio at various industry events.

• Manage partner onboarding and activation processes.

• Foster and strengthen long-term relationships with partners to enhance retention and growth.

• Monitor partner performance, referrals, and milestone bonuses.

• Ensure CRM accuracy and provide regular updates on partner pipeline and revenue contributions.

• Collaborate with the Finance team to verify payouts and guarantee precise commission processing.

⛳️ Requirements

• Minimum of 2 years of experience in B2B SaaS partnerships.

• Familiarity with the Shopify ecosystem.

• Proven outbound prospecting abilities and experience in sourcing new partners independently.

• Capability to conduct commercial discovery calls and deliver compelling sales presentations.

• Experience in meeting revenue targets and managing partner pipelines effectively.

• Prior experience representing the company at industry events, conferences, or fairs.

• Knowledge of SaaS metrics (MRR, churn, LTV) and tracking partner performance.

🏝️ Benefits

• Flexible hours with a remote work model.

• Competitive base salary plus commission.

• 26 guaranteed days off annually.

• Excellent development opportunities, including company-supported courses and conferences.

• Customized individual work tools—choose your equipment such as MacBook Pro, Dell screen, and JBL headphones to suit your needs!

• Mental well-being program offering individual therapy sessions and resources for employees.

• Sports and wellness benefit or its financial equivalent.

• Complimentary access to a popular e-book/audiobook service.

• Regular social events, including company-wide offsites and team gatherings.

• Budget allocated for 1:1 English language classes.