Partnership Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and expand a revenue-generating portfolio of agency, affiliate, and solution partners.

• Identify and create new partnership opportunities through marketplaces, ecosystem listings (such as Zendesk and Shopify), outbound outreach, and conferences.

• Represent Tidio at industry events.

• Manage partner onboarding and activation processes.

• Cultivate and enhance long-term relationships with partners to promote retention and growth.

• Monitor partner performance, referrals, and milestone bonuses.

• Ensure CRM accuracy and deliver regular reports on partner pipeline and revenue contributions.

• Collaborate with the Finance team to validate payouts and guarantee precise commission processing.

⛳️ Requirements

• Over 2 years of experience in B2B SaaS partnerships.

• Familiarity with the Shopify ecosystem.

• Excellent outbound prospecting skills and a proven track record of sourcing new partners independently.

• Competence in conducting commercial discovery calls and delivering persuasive sales presentations.

• Experience in working towards revenue targets and managing a partner pipeline.

• Previous experience representing the company at industry events, conferences, or fairs.

• Knowledge of SaaS metrics (MRR, churn, LTV) and partner performance tracking.

🏝️ Benefits

• Remote work model with flexible hours.

• Base salary plus commission.

• 26 days off guaranteed annually.

• Excellent development opportunities supported by the company, including courses and conferences.

• Individual work tools—choose your preferred equipment such as MacBook Pro, Dell screen, and JBL headphones!

• Mental well-being program, including individual therapy sessions and resources for employees.

• Sports and wellness benefits or their financial equivalent.

• Complimentary access to one of the most popular e-book/audiobook services.

• Regular social events, including company-wide offsites and team gatherings.

• Budget allocated for 1:1 English language classes.