Partnership Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain a comprehensive understanding of each partner, encompassing institutional priorities, contracted services, use cases, adoption rates, performance metrics, and partnership history.

• Foster relationships with executive sponsors, operational leaders, and everyday users.

• Oversee the renewal process from initial planning stages to final execution, coordinating pricing, contract negotiations, and implementation.

• Set renewal timelines and secure commitment from institutions.

• Monitor gross revenue retention and partner health, maintaining renewal forecasts and articulating account-level risks.

• Conduct business reviews that link Mainstay’s efforts to partner outcomes.

• Define shared success metrics and evaluate progress against institutional objectives.

• Collaborate with Sales to identify and pursue opportunities for expansion.

• Organize introductions and joint discussions with accounts.

• Liaise with Product and Operations to identify issues, communicate partner needs, and facilitate solutions.

• Convert partner feedback into business requirements and clarify product capabilities, limitations, and future direction.

• Collaborate with Sales and Implementation teams for seamless new-account transitions.

• Oversee and mentor assigned Partner Operations Managers.

• Keep comprehensive and up-to-date records of accounts in Mainstay’s CRM.

⛳️ Requirements

• Proven track record of managing complex institutional relationships and retaining accounts successfully.

• Strong account management competencies, including stakeholder mapping, account planning, executive engagement, and negotiation for renewals.

• Ability to link product usage and performance metrics to tangible partner value.

• Experience working alongside Sales to enhance existing accounts.

• Sound judgment and capability to lead cross-functional efforts to resolve partner issues.

• In-depth understanding of higher education priorities, institutional decision-making processes, and budgeting cycles.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work environment with remote work options.

• Opportunities for professional development and career advancement.

• Generous paid time off and holidays.