Partner Success Specialist – East Region

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver "White Glove" customer service to guarantee an exceptional onboarding experience for our customers.

• Oversee the implementation and onboarding processes for all new and renewing partners.

• Anticipate and understand the needs of our customers.

• Identify key decision-makers, stakeholders, and users within the customer organization.

• Provide engaging and thorough training sessions to customers, ensuring they are prepared to go live.

• Cultivate product knowledge expertise to assist customers in quickly realizing value.

• Manage new client implementations through email, phone, and web-based tools.

• Monitor implementation tasks against a timeline and collaborate with internal teams to ensure timely achievement of goals.

• Employ a proactive, data-driven strategy to ensure customer adoption and usage metrics align with expectations.

• Detect churn risks and create forward-thinking plans to enhance customer retention.

• Facilitate onboarding webinars for multiple customers, showcasing expert presentation skills.

• Performance will be evaluated based on overall customer satisfaction metrics and retention rates.

• Collaborate closely with our sales team to manage accounts post-sale through renewal, addressing or delegating ongoing client inquiries.

• Provide continuous feedback to the Implementation team lead and department head on enhancing client onboarding and implementation success.

• Collaborate with Support and development teams to refine the product based on customer feedback.

• Deliver high-level customer support and communication; must feel comfortable addressing customer inquiries and guiding them to solutions.

⛳️ Requirements

• Experience with Teaching Strategies products and services is highly preferred.

• 2-4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management with demonstrated success.

• A Bachelor’s Degree in business, education, or related fields is required.

• Capability to communicate effectively at various levels with customers (i.e., technical/non-technical/management).

• Experience with Salesforce or another CRM solution is highly desired.

• Exceptional organizational skills and time management capabilities are essential.

• Proven track record of delivering outstanding customer experiences is necessary.

• Strong analytical, problem-solving, and troubleshooting skills are required.

• Excellent written and verbal communication abilities are a must.

• Effective organizational and presentation skills are essential.

🏝️ Benefits

• Competitive compensation package.

• Employee Equity Appreciation Program.

• Health and wellness insurance benefits.

• 401k with employer match.

• Flexible work environment.

• Unlimited paid time off (including paid holidays and Winter Break).

• Paid parental leave.

• Tuition assistance, professional development, and career growth opportunities.

• Best-in-class technology equipment provided for every employee.

• Penthouse suite located in downtown DC, just seconds away from Washington Nationals Stadium and Audi Field.