Partner Success Manager, Digital Marketing

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the primary liaison for designated partners, ensuring the success of strategic campaigns and fostering account growth.

• Drive upselling, renewal, and retention initiatives to enhance revenue and partner value.

• Lead strategic check-ins with partners, providing insights on campaign health, optimization strategies, and industry trends.

• Identify opportunities for incremental business growth and to outpace competitors.

• Serve as the main contact for high-priority escalations related to campaigns.

• Conduct root cause analyses and guide cross-functional teams toward resolutions.

• Ensure clear, timely, and solution-oriented communication throughout the escalation process.

• Implement proactive measures to reduce the likelihood of future escalations and risks.

• Collaborate with the Partner Sales Executive to manage revenue forecasting for assigned partners.

• Track campaign performance, assess pipeline health, and explore upsell opportunities.

• Conduct business reviews and propose strategies to enhance digital strategies and partner return on investment (ROI).

• Work alongside Sales and Operations leadership to enhance communication and streamline workflows.

• Identify process inefficiencies and suggest scalable solutions.

• Manage key performance indicators (KPIs) related to client satisfaction, partner retention, campaign health, and resolution of escalations.

• Collaborate with sales, operations, client success, and product teams.

• Provide insights on partner needs, industry trends, and opportunities for innovation.

• Monitor and report on campaign health, retention and renewal rates, upsell and cross-sell revenue, escalation resolution times, and client satisfaction metrics.

⛳️ Requirements

• A minimum of 5 years of experience in partner success, account management, client success, or digital advertising.

• Demonstrated success in enhancing client satisfaction, driving campaign success, and increasing revenue.

• In-depth knowledge of digital advertising solutions, including programmatic, SEM, SEO, video, display, social, native, and email.

• Expertise in strategic problem-solving, conflict resolution, and proactive communication.

• Ability to establish strong relationships and collaborate effectively across various teams.

• Proficient in CRM systems, reporting platforms, and sales analytics tools.

• Willingness to travel up to 25% as required.

• BA/BS degree or equivalent experience is preferred.

• Must reside and work within the United States (excluding territories).

• Access to reliable, high-speed internet is essential.

• Must currently be legally authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Paid vacation, holidays, and sick leave.

• Health, dental, and vision benefits.

• 401k retirement plan with company match contributions.

• Generous paid parental leave policy.

• Wellness program.

• Flexibility to work from home.

• Denver, CO headquarters available for hybrid work with in-office perks.

• Bonus structure linked to the achievement of revenue and retention targets for a select group of partners and advertisers.