Partner Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of the complete renewal process for partner-managed recurring revenue and safeguard base ARR.

• Spearhead renewal orchestration and execution, including planning cycles that begin 120 days prior to renewal.

• Develop and uphold renewal forecasts, visibility into risks, and governance for renewals.

• Manage a self-administered portfolio of partner accounts.

• Establish frameworks for assessing partner health and oversee the adoption, usage, and realization of value.

• Identify potential churn risks and implement strategies to mitigate them.

• Oversee the cadence of Quarterly Business Reviews (QBRs) and related governance processes.

• Propel adoption strategies and success plans that are aligned with partner outcomes.

• Assist in the transition of legacy agreements and the normalization of contracts.

• Manage escalations and coordinate internal resources to resolve issues effectively.

• Collaborate with Channel Account Managers regarding expansion indicators, pricing alignment, and overall commercial strategy.

• Work together with Partner Enablement Managers to ensure readiness for enablement and product adoption.

• Maintain clear delineation of roles within the channel operating model.

⛳️ Requirements

• 5–10 years of experience in Customer Success, Partner Success, Account Management, or related fields.

• Demonstrated expertise in managing renewals, retention, and recurring revenue models.

• Familiarity with operating within partner channel ecosystems.

• Background in matrixed environments involving Sales, Operations, and Enablement.

• Experience in SaaS or recurring revenue frameworks.

• In-depth understanding of renewal processes, forecasting, and retention strategies.

• Proficiency with CRM platforms, such as Salesforce.

• Capability to make data-driven decisions.

• Strong discipline in forecasting and adeptness at managing risk and ambiguity.

• Structured, process-oriented, analytical, and focused on execution.

• Ability to build trust and influence partner stakeholders at various levels.

• Strong emphasis on value realization and adoption strategies.

• Capacity to navigate role boundaries and drive aligned execution.

• Excellent communication and stakeholder management abilities.

🏝️ Benefits

• Bonus programs may be applicable and will be discussed during the recruitment process.

• Local cost of living assessments will be conducted at the time of the offer.

• Opportunities for learning and professional growth.

• A diverse and inclusive work environment.

• Recognition from Comparably.com for Best Places to Work Awards culture.