Partner Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of partner onboarding and facilitate successful Connect launches.

• Set up accounts, workflows, integrations, and other necessities in collaboration with partners and internal teams.

• Develop launch plans, establish milestones, and outline next steps.

• Conduct product demonstrations, training sessions, and enable teams effectively.

• Act as the main point of contact for designated partners.

• Foster trustworthy relationships while gaining insights into partners’ businesses, objectives, customers, and opportunities.

• Promote ongoing Connect adoption and engagement through effective communication, education, training, and innovative strategies.

• Recognize barriers to adoption and create practical solutions.

• Track partner activity, usage, and performance to uncover trends, opportunities, and challenges.

• Hold regular meetings and business reviews with partners.

• Provide reporting and insights that illustrate Connect’s value.

• Identify chances to enhance engagement and introduce more Connect products and services.

• Collaborate with Sales on expansion opportunities.

• Formulate strategies to boost retention, engagement, customer utilization, and overall value.

• Produce partner-facing resources, presentations, training materials, emails, campaigns, and enablement tools in conjunction with Marketing.

• Create messaging and campaigns that foster awareness, engagement, and adoption.

• Design and deliver presentations and training for partner teams.

• Work alongside Product, Marketing, Operations, Support, Sales, and other internal teams to address issues and advocate for partner needs.

• Relay partner feedback and insights to internal teams to enhance Connect and the partner experience.

• Participate in cross-functional initiatives aimed at improving onboarding, adoption, retention, satisfaction, and growth.

• Maintain partner information, activities, notes, and next steps within HubSpot.

• Utilize data and reporting to prioritize partner opportunities.

• Implement scalable processes to provide an exceptional partner experience.

• Ensure successful onboarding, adoption, utilization, retention, satisfaction, account growth, product expansion, training participation, communication quality, and partner outcomes.

⛳️ Requirements

• Excellent ability to build relationships with customers and stakeholders.

• Strong communication skills; comfortable leading meetings, presentations, training sessions, and product demonstrations.

• Highly organized; capable of managing multiple partners, projects, deadlines, and priorities.

• Proactive and resourceful in addressing problems and seizing opportunities.

• Comfortable learning and working with software platforms, integrations, workflows, and technology.

• Able to apply reporting and performance metrics to identify opportunities and provide recommendations.

• Strong writing skills for creating clear, engaging partner-facing communications.

• Comfortable collaborating cross-functionally with Marketing, Product, Operations, Support, Sales, and other teams.

• Commercially minded with the ability to recognize opportunities to enhance partner engagement and nurture relationships.

• Curious, adaptable, and eager to learn a new platform, industry, and suite of products.

• Genuine interest in supporting customers and partners in achieving success.

• Proficient with HubSpot for managing partner activity, communications, reporting, workflows, and campaigns.

🏝️ Benefits

• Fully remote work environment.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Wellness incentives.

• Generous paid time off.

• Stock options.