Partner Success Manager

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Oversee daily interactions for a range of Installation Partners.

• Act as a reliable resource for partners regarding installations, processes, tools, and expectations.

• Ensure partners are updated on products, hardware, Standard Operating Procedures (SOPs), and installation standards.

• Support the onboarding process for new partners and technicians.

• Take ownership of and resolve partner-related escalations concerning installation, quality, scheduling, and payment.

• Collaborate with cross-functional teams to facilitate prompt resolutions.

• Maintain clear communication with partners throughout the escalation process.

• Identify recurrent issues and report trends to leadership.

• Monitor partner performance metrics and operational Key Performance Indicators (KPIs).

• Prepare insights and assist in the delivery of Quarterly Business Reviews.

• Follow up on action items and commitments made by partners.

• Serve as the partner's advocate within the organization and ensure alignment of expectations across teams.

• Collaborate with Product, Hardware, Support, Scheduling, Finance, and Customer Success teams.

• Contribute to enhancements in processes and resources aimed at partners.

⛳️ Requirements

• Bachelor's degree in Business Administration, Project Management, Sales, Marketing, or a related discipline.

• 2–4 years of experience in partner management, customer success, or operations.

• Experience working with third-party partners or service providers.

• Excellent communication, organization, and problem-solving abilities.

• Capability to handle multiple tasks in a dynamic environment.

• Strong command of written and spoken English is essential.

• Applicant must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

• Preferred: Experience in hardware installation, field services, or fleet/telematics.

• Preferred: Experience in managing escalations or resolving operational issues.

• Preferred: Demonstrated proficiency in Google Sheets and Google Slides for business analysis and communication.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering a diverse and inclusive workplace.

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.