Partner Success Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Cultivate and maintain the partner network

• Oversee a portfolio of reseller and white-label partners

• Assist with partner onboarding and their clientele

• Foster partner relationships, showcase new features, and ensure their effective adoption

• Identify potential risks and opportunities to enhance satisfaction, retention, and growth within the indirect channel

• Organize and lead Partner Success initiatives

• Track partner performance through key metrics and HubSpot analytics

• Implement and refine structured tracking within HubSpot

• Establish necessary processes, tools, and best practices to scale operations

• Suggest enhancements to organizational methods, workflows, and partner experiences

• Manage and develop the team

• Mentor and enhance the skills of the current team

• Supervise the team’s KPIs

• Take part in recruitment and shaping the future Partner Success team

• Contribute to the overall growth strategy

• Collaborate closely with Alliances, Customer Success Managers, Marketing, and Product teams

• Champion a vision for the development of the partner network

• Assist in structuring the function in a rapidly growing context

⛳️ Requirements

• At least 5 years of experience in Customer Success, Partner Success, Alliances, or Channel Management in a SaaS, Tech, or scale-up setting

• Experience in a management role or as a Team Lead

• Proficient in HubSpot (experience in creating workflows and processes is essential)

• English proficiency at C1 level

🏝️ Benefits

• Meal vouchers (Tickets-Restaurants) valued at €9 per day, with a 60% employer contribution

• The first Friday afternoon of each month off, provided by the company, in addition to 11 days of RTT (extra time-off days)

• 2 days of remote work (after 2 months of tenure)