Partner Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and expand Steer’s partner ecosystem within the automotive aftermarket.

• Take responsibility for comprehensive partner reporting, which includes enrollments, incentives, and performance metrics.

• Collaborate on partner announcements, enablement materials, and billing processes with RevOps and HubSpot teams.

• Oversee shop eligibility data, partner locator onboarding, and activation tracking for Directory-as-a-Service projects.

• Work alongside Sales, Customer Success, and Marketing teams to convert leads generated by partners.

• Handle daily communications with integration partners and ensure alignment with Product and Engineering for launch preparation.

• Assist with beta testing and maintain internal documentation for integrations.

• Lead onboarding, resolve issues, and execute joint initiatives for marketing, loyalty, AI voice, and coaching partners.

• Equip Sales and Customer Success teams with resources, materials, and insights for partner-driven opportunities.

• Report directly to the Sr. Director of Partnerships.

⛳️ Requirements

• 4–7 years of experience in partnerships, channel operations, or ecosystem management in the automotive aftermarket.

• In-depth understanding of the operations of independent repair shops, including software evaluation, customer acquisition, and parts purchasing.

• Demonstrated ability to manage complex, multi-stakeholder initiatives across Sales, Customer Success, Product, Marketing, and RevOps.

• Excellent organizational skills with practical experience using CRMs and reporting tools; HubSpot is preferred.

• Willingness to travel up to 25% of the time.

• Established relationships or a robust network within the automotive aftermarket industry (preferred).

• Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems (preferred).

• Experience in supporting channel partner programs, marketplace platforms, or locator/DaaS networks (preferred).

• Completion of the Wonderlic Assessment is required by the end of the selection process.

🏝️ Benefits

• Fully remote work environment.

• Medical, Dental, and Vision insurance available within 30 days (100% employer-paid medical).

• Equity package included.

• Flexible PTO with a minimum of 15 days.

• Generous Parental Leave policy.

• Options for FSA and HSA.

• 401(k) plan available.

• Growth & Wellness Stipend provided.

• Equipment for working from home.

• Opportunity to work with cutting-edge technology.

• A collaborative culture that promotes high ownership with clear paths for career advancement.

• Flexible work arrangements designed to support your well-being.