Analyst, Process Improvement, HRSS

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Gather, analyze, and present data to assist Trinity Health leadership in achieving operational efficiency.

• Audit departmental information and generate analytical reports.

• Propose enhancements to processes and aid in performance improvement efforts.

• Investigate, collect, compile, synthesize, and analyze information for various operational projects and initiatives.

• Develop comprehensive summaries and graphical presentations that illustrate trends, ROI, impacts, and actionable solutions.

• Research and map current business processes along with end-user interactions with systems and training.

• Conduct interviews and workshops with stakeholders, including departments, trainers, and users.

• Create current-state and future-state process maps and documentation utilizing tools like Visio.

• Identify inefficiencies related to training and recommend streamlined processes, system changes, or content modifications.

• Prioritize change initiatives alongside stakeholders.

• Assist with system upgrades and rollouts while coordinating pilot programs.

• Collaborate with training, communications, IT, and leadership teams across departments.

• Integrate optimized processes into training materials and delivery methods.

• Monitor adoption rates, training completion, user satisfaction, and process efficiency.

• Conduct post-implementation reviews and establish feedback mechanisms for ongoing improvement.

• Distribute analytical reports and counsel leaders on best practices and standardized workflows.

• Ensure compliance with relevant laws, regulations, policies, procedures, and the Trinity Health Code of Conduct.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Operations, Organizational Development, Project Management, or a related field, or an equivalent combination of education and experience.

• 3–5 years of experience in process optimization, project coordination, internal communications, or change management.

• Proficient in business analysis and systems thinking.

• Strong data-driven decision-making abilities.

• Capable of researching, collecting, compiling, synthesizing, and analyzing data.

• Able to create reports, graphical data presentations, and process documentation.

• Proficient in using multiple system applications.

• Skilled in creating current-state and future-state process maps utilizing tools like Visio.

• Experienced in conducting stakeholder interviews and workshops.

• Capable of supporting system upgrades, rollouts, pilot programs, and change implementations.

• Knowledgeable about applicable federal, state, and local laws and regulations, as well as Trinity Health policies, procedures, and the Integrity and Compliance Program.

• Ability to maintain confidentiality, safety, ethical conduct, and compliance.

• Lean Six Sigma Certification is strongly preferred.

• Familiarity with change management methodologies such as ADKAR or Prosci is a desirable qualification.

• Ability to complete tasks thoroughly while managing multiple concurrent tasks and projects.

• Proficient in using computers and other technology.

• Capability to provide assistance in emergency situations.

• Ability to lift a maximum of 30 pounds unassisted occasionally, where applicable.

🏝️ Benefits

• Equal Opportunity Employer.

• Mission- and values-driven workplace focused on compassionate, person-centered care.

• Community benefit investment by Trinity Health is acknowledged, though no role-specific benefits are detailed.