Partner Manager, MSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a varied portfolio of MSP accounts, ensuring exceptional client satisfaction while achieving deployment and sales objectives.

• Discover growth opportunities to enhance ARR through upselling and cross-selling strategies.

• Conduct regular business reviews to evaluate client needs, uncover growth opportunities, and tackle challenges.

• Oversee the deployment pipeline and seek new business opportunities within established accounts.

• Create customized proposals and presentations that highlight the value of 1Password’s solutions for MSPs’ end customers.

• Collaborate with the sales team on joint sales initiatives to penetrate the market effectively.

• Lead the onboarding and deployment process for new MSPs in complex IT environments.

• Coordinate with MSPs and internal solutions teams regarding implementation plans and timelines.

• Track deployment progress and resolve obstacles to guarantee successful implementation.

• Educate MSPs on selling, deploying, and supporting 1Password solutions for end users.

• Foster MSP relationships through coaching and guidance to achieve usage targets.

• Engage stakeholders and present value propositions to C-suite executives.

• Optimize onboarding processes and tailor MSP-specific development workflows.

• Monitor and adjust customer success metrics to align with organizational goals.

• Advocate for MSP needs and feedback during product and service development.

• Collaborate cross-functionally to address urgent issues and ensure a seamless customer experience.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, onboarding, sales engineering, or Account Management within an MSP/B2B SaaS environment.

• Demonstrated ability to manage customer relationships and lead successful implementations.

• Extensive experience in managing software deployments within intricate, matrixed environments.

• Proven sales acumen with a history of meeting and exceeding sales targets.

• Excellent communication and training skills across various platforms, including email, phone, video, and Slack.

• A solution-oriented mindset with a proven track record of addressing customer needs and challenges.

• Familiarity with customer success tools such as Salesforce and Slack.

• Capable of thriving in a remote-first environment while managing research and learning independently.

• Must already possess legal authorization to work in the countries listed in the job posting; 1Password does not provide work authorization, relocation assistance, or visa sponsorship/transferring.

• Successful candidates must undergo a background check.

🏝️ Benefits

• Immediate enrollment in 1Password's benefits program, including health and dental coverage.

• 401k plan.

• Generous paid time off.

• Equity grant.

• Participation in incentive programs, where applicable.

• Maternity and parental leave top-up programs.

• Competitive health benefits.

• Generous PTO policy.

• RSU program for most employees.

• Retirement matching program.

• Complimentary 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work environment.

• In-person onboarding in Toronto for go-to-market roles.

• Occasional departmental offsites, quarterly meetings, and periodic customer events.