Partner Experience, Chat Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to inquiries and address concerns from process servers.

• Supervise the distribution and assignment of cases to process servers.

• Utilize Skye (an internal application) to ensure that orders are dispatched and fulfilled effectively.

• Track the status of process servers to confirm they are in good standing and capable of accepting and completing tasks.

• Gather order statuses through phone calls, faxes, and court dockets for cases dispatched with the Sheriff.

• Collaborate with team members to identify and rectify broken processes or inefficiencies in daily operations.

• Resolve issues on the task board within Skye.

⛳️ Requirements

• Strongly preferred background in customer service or IT.

• A high school diploma or GED is mandatory.

• Familiarity with Legal Processes is a plus.

• Exceptional written and verbal communication abilities.

• Experience and proficiency in Microsoft Office applications (Word, Excel).

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.