Partner-Centred Design Consultant

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Analyze the comprehensive experience of collaborating with Blue Ventures.

• Link partner experiences to the organizational decisions that influence those experiences.

• Evaluate the roles of training and education, partnerships, program effectiveness, data science, and advocacy in engaging partners and coordinating their efforts.

• Perform direct research with partners.

• Review and critically assess existing organizational structures.

• Create alternative strategies for partner assistance.

• Establish a shared framework that Blue Ventures can utilize beyond the consultancy period.

• Implement the framework in selected priority areas and showcase its benefits.

• Assist teams in cultivating the understanding and practices necessary to sustain the framework.

• Concentrate primarily on partners funded through the Frontline Community Fund (FCF).

• Support the broader Partnership Strategy and the internal operational model review without taking ownership of the overall strategy, comprehensive internal efficiency evaluation, or complete execution of recommendations.

⛳️ Requirements

• Extensive experience in service design, customer experience (CX), user experience (UX), or human-centered service transformation.

• Proficiency in interpreting and questioning existing arrangements.

• Capability to devise alternative methods and illustrate how support could be structured and delivered differently.

• Competence to introduce and apply a shared framework beyond the consultancy timeframe.

• Consultancy period of three to four months.

🏝️ Benefits

• Opportunity to work with a dedicated team focused on impactful change.

• Gain valuable insights into organizational development and partner relations.

• Contribute to meaningful projects that enhance partner experiences.