Partner Account Manager – US Working Hours

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Establish and nurture trusted relationships with key technology partners, audit partners, and significant stakeholders.

• Serve as the primary point of contact following sales for partner-led GRC engagements.

• Facilitate communication between clients, Cognisys consultants, technology partners, and external audit providers.

• Guarantee a consistent, high-quality experience for customers throughout their compliance journey.

• Assist in coordinating audits, including making introductions, overseeing project progression, and managing certification activities.

• Recognize opportunities to deepen existing customer relationships through Cognisys' broader Cyber Security and GRC services.

• Conduct regular partner reviews and sustain strong engagement with strategic partners.

• Collaborate closely with Sales, Marketing, and Delivery teams to achieve successful customer outcomes.

• Keep precise CRM records, updates on customer engagement, and track opportunities.

• Assist with joint enablement sessions, webinars, marketing initiatives, and partner events.

⛳️ Requirements

• Over 3 years of experience in Partner Management, Customer Success, Account Management, or Strategic Alliances.

• Background in Cyber Security, Governance, Risk & Compliance (GRC), Technology, or SaaS.

• Strong skills in stakeholder management involving customers, partners, and internal teams.

• Exceptional organizational abilities and capacity to manage multiple concurrent engagements.

• A commercial mindset with the skill to identify growth and expansion opportunities within accounts.

• Familiarity with CRM platforms for customer engagement, reporting, and opportunity tracking.

• Outstanding communication skills and confidence in engaging with senior stakeholders.

• Proactive, customer-centric approach with a commitment to delivering exceptional service.

• Experience with technology partners or strategic alliances is a plus.

• Experience with external audit partners is a plus.

• Familiarity with compliance or certification bodies is advantageous.

• Background in Cyber Security or GRC consultancies is desirable.

• Experience with compliance automation platforms is advantageous.

• Experience with Customer Success or Partner Success programs is beneficial.

• Knowledge of ISO 27001, SOC 2, ISO 42001, Cyber Essentials, or similar compliance frameworks is a plus.

• Ability and attitude may be considered even if all listed criteria are not fully met.

🏝️ Benefits

• 25 days of annual leave plus 12 public holidays in South Africa.

• 1 day of paid leave for your birthday.

• Individual healthcare insurance plan.

• Access to an employee mental health and wellbeing platform.

• £2,000 annual training budget.

• Up to £2,000 for each successful referral.

• 15% allowance for non-standard working hours.