Part-Time Intake Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct 25-minute phone consultations with potential patients.

• Listen empathetically to prospective patients’ stories, establish rapport, address concerns, and guide patients toward enrolling in the Seven Starling Care Model.

• Assist patients in completing intake forms during consultation calls.

• Keep accurate and current patient records and documentation in HubSpot CRM while adhering to privacy regulations.

• Track individual KPIs, including conversion rates.

• Engage in continuous training and professional development.

⛳️ Requirements

• A high school diploma or equivalent; additional education in healthcare administration or a related field is an advantage.

• Over 2 years of experience in healthcare customer service or patient engagement.

• Exceptional communication and interpersonal skills.

• Strong organizational capabilities and the ability to multitask effectively.

• Proficiency in healthcare software and CRM systems.

• Understanding of HIPAA regulations and practices regarding patient privacy.

• Direct experience with patients in behavioral health care.

• Experience in roles with high call volumes or substantial patient interactions.

• Background in admissions, intake, or consultative sales where performance metrics/KPIs were a focus.

• Demonstrated ability to balance empathetic support with professional boundaries.

🏝️ Benefits

• Sick time.

• 10 company holidays.

• Quarterly incentive pay program offering up to 17% of annual earnings.

• Potential for increased hours or involvement in company initiatives over time.

• 401k.