Part-Time Customer Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding support via email, chat, and phone to both members and financial planners.

• Cultivate enduring relationships with customers.

• Ensure compliance with service level agreements regarding response times and customer satisfaction.

• Actively identify trends and issues to improve the user experience.

• Strive to meet and surpass user expectations, providing a world-class customer experience.

• Gain a comprehensive understanding of Origin's products to offer knowledgeable support and advice.

• Collect customer feedback to guide product enhancements and strategies for customer experience improvement.

• Primarily work peak weekday hours along with one weekend shift.

• Report directly to the CX Support Manager.

⛳️ Requirements

• Minimum of 2-3 years in a support or customer-facing position.

• Excellent verbal and written communication abilities.

• A strong desire to assist others and a positive, proactive attitude.

• Proficient with SaaS platforms and fintech applications.

• Capable of effectively diagnosing and resolving customer issues.

• Bachelor's degree or equivalent experience in business, finance, or related areas.

• Experience with Zendesk is preferred.

• Background in start-ups is advantageous.

• Experience collaborating with contractors is a plus.

• Candidates must have legal authorization to work in the United States.

• Origin does not provide visa sponsorship.

🏝️ Benefits

• Competitive base salary.

• Meaningful equity package.

• Healthcare coverage.

• Wellness stipend.

• Mental wellness program.

• Unlimited access to financial planning services.

• Life insurance for USA-based Originals.

• Unlimited DPTO (Discretionary Paid Time Off).

• Remote-first work culture.

• Paid Parental Leave.

• Flexible working hours.

• Opportunities for career advancement and long-term professional growth.