Part-Time Customer Care Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Conduct initial assessments, provide support, and resolve issues effectively.

• Respond to inbound inquiries related to product orders, parts orders, and repair requests in a dynamic environment.

• Uphold customer satisfaction ratings according to specific criteria established by the company.

• Manage dispute escalations in alignment with current policies and procedures.

• Address customer service or billing issues by executing actions such as merchandise exchanges, processing refunds, and adjusting invoices.

• Maintain comprehensive records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.

• Participate in mandatory monthly training and departmental meetings before or after scheduled shifts to remain informed on product updates or policy changes.

• Availability for mandatory overtime during peak seasons or as needed.

⛳️ Requirements

• High level of professionalism is essential.

• A proven history of remote work experience in a fast-paced setting is advantageous.

• At least 3 years of service-related experience in a call center environment is required.

• Experience with Automatic Call Distributor (ACD) systems, including app pairing and basic troubleshooting, is a plus.

• Ability to learn new systems and multitask while navigating multiple windows to gather and update necessary information while assisting customers.

• Exceptional written and verbal communication skills are necessary.

• Basic knowledge of Microsoft Outlook, Word, Excel, and OneNote is required.

• Experience with chat support is an added benefit.

• Familiarity with SAP is a plus.

• Bilingual skills, particularly in Spanish, are advantageous.

🏝️ Benefits

• Competitive compensation and a comprehensive benefits package.