Part-time Audio Video Technical Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical assistance to customers mainly via incoming calls, portal inquiries, and email communications.

• Guarantee prompt service and resolutions on the first attempt.

• Diagnose and resolve a range of hardware and software technical problems, from simple to highly complex, utilizing a logical troubleshooting method.

• Work in partnership with internal team members to escalate product-related issues.

• Develop and revise knowledge base articles for both internal and external users.

• Actively listen and use Salesforce to document precise, detailed notes regarding troubleshooting, action plans, and site-specific details.

• Engage in technical training sessions for new products and systems.

• Provide customer support on a fixed schedule of four 6-hour shifts between 9 a.m. and 4 p.m., with one Monday or Friday off.

⛳️ Requirements

• An associate degree in information systems, engineering technology, computer programming, or related fields.

• Candidates with non-technical majors may be considered, provided they have prior experience demonstrating their technical learning capability and aptitude.

• Proficiency in English, both written and spoken.

• Applicants must be at least 18 years of age.

• Must have the legal right to work in the United States.

• Daktronics does not provide sponsorship, renewal, or extension of immigration visas for this role.

• Capability to quickly learn and retain technical concepts and communicate them effectively to customers with varying levels of technical knowledge.

• Experience in interacting positively and professionally with a diverse range of individuals.

• Previous experience in customer service and/or call center environments is preferred.

• Ability to exercise discretion, independent judgment, and manage time responsibly.

• Comfortable working independently from a distraction-free home office environment.

🏝️ Benefits

• Employee discount program.

• Employee assistance program.

• Community donation program.

• Unpaid time off.

• 401(k) plan.

• Employee Stock Purchase Plan.

• Leave options.

• Disability benefits.

• Accommodations.

• Flexible work opportunities.

• Technical training on new and various products and systems.