Mid-Level Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver user assistance via phone, remote access, or in-person support.

• Log incidents, assess and manage tickets, and escalate to resolution teams when necessary.

• Address tickets concerning operating systems, software, hardware, networks, Microsoft Office, databases, printers, peripherals, services, security, and products.

• Offer technical support to ensure optimal availability and performance of clients’ platforms.

• Provide guidance and training to users as required.

• Conduct requirements analysis, infrastructure design and development, testing, acceptance, and deployment.

• Execute directory mapping.

• Set up POP/Exchange email and Lotus Notes.

• Configure user profiles.

• Install VPNs.

• Set up Active Directory and configure IP settings.

⛳️ Requirements

• Proficient knowledge of Windows.

• Familiarity with Active Directory.

• Understanding of Certificate Services.

• Knowledge of clustering and NLB.

• Familiarity with IIS.

• Understanding of Terminal Server.

• Knowledge of computer networks.

• Basic understanding of information security.

• CITRIX knowledge is an advantage.

• ITIL certification is a plus.

• MCITP: EA or MCSE certification is advantageous.

• Must be available to work Monday through Friday, from 7:00 a.m. to 4:00 p.m.

🏝️ Benefits

• A supportive environment that fosters learning and professional development.

• Performance assessments and feedback aimed at continuous improvement.

• Meal and/or food allowances.

• Medical and dental coverage.

• Pharmacy partnerships providing discounts on medications.

• Childcare support in line with company policy.

• Collaboration with SESC, offering a range of cultural and leisure activities.

• Opportunities for language and technology studies, alongside access to a course platform.

• Payroll-deducted loans available at competitive rates.

• Financial education initiatives.

• Corporate University with tailored learning paths.

• Referral program with chances for rewards and bonuses.

• Group life insurance coverage.