Overseas Operations Manager, P2P

This is a fully remote position, open to applicants in Europe.

📋 Description

• Formulate and execute regional strategies for P2P expansion to ensure sustainable and stable business growth.

• Keep abreast of regional regulatory changes and evaluate their effects on P2P business models.

• Regularly modify market strategies in response to competitive dynamics and market fluctuations.

• Create and refine onboarding processes, segmentation, and incentive frameworks for advertisers (merchants).

• Maintain strong relationships with key merchants to ensure liquidity depth and competitive spreads.

• Enhance completion rates, trading efficiency, and performance in dispute resolution.

• Establish structured management systems for regional merchant operations.

• Work alongside Product and Engineering teams to improve P2P transaction workflows and feature development.

• Offer structured feedback regarding product deficiencies, user challenges, and regional behavioral variations.

• Streamline end-to-end operational efficiency, encompassing order flow, payment processing, and dispute resolution.

• Track essential P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate).

• Perform comprehensive data analysis and anomaly detection to uncover growth impediments and risk patterns.

• Monitor competitor strategies (pricing, incentives, merchant policies, risk models) and suggest strategic responses.

⛳️ Requirements

• Over 5 years of experience in platform operations; experience in crypto/Web3 is highly preferred.

• At least 2–3 years of direct P2P operations experience in international markets (excluding Mainland China).

• Experience with major exchanges is essential.

• Strong comprehension of:

• P2P liquidity dynamics and spread creation.

• Regional payment systems (bank transfers, local e-wallets, alternative payment rails).

• A demonstrated ability to modify operational strategies in response to market and competitive shifts.

• Robust analytical skills with a strong inclination towards data-driven decision-making.

• Excellent skills in cross-functional collaboration.

• Proficiency in English; knowledge of Chinese or other regional languages is advantageous.

🏝️ Benefits

• Competitive total compensation package.

• Learning and Development programs, along with an education subsidy for employee growth and development.

• Various team-building initiatives and company events.

• Wellness and meal allowances.

• Comprehensive healthcare plans for employees and their dependents.

• More exciting benefits that we look forward to discussing with you during the process!