Overseas Operations Manager – P2P

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Formulate and execute regional P2P expansion strategies across LATAM to ensure sustainable and stable business growth.

• Keep track of regional regulatory changes and evaluate their implications on P2P business models.

• Regularly refine market strategy in response to competitive dynamics and shifts in the market.

• Design and enhance onboarding processes, segmentation, and incentive frameworks for advertisers (merchants).

• Maintain strong relationships with key merchants to ensure adequate liquidity depth and competitive spreads.

• Enhance completion rates, trading efficiency, and the performance of dispute resolution.

• Create structured management frameworks for merchant operations in the region.

• Work collaboratively with Product and Engineering teams to improve P2P transaction workflows and feature development.

• Offer structured feedback on product deficiencies, user challenges, and regional behavioral variances.

• Optimize end-to-end operational efficiency, covering order flow, payment processing, and dispute management.

• Monitor essential P2P KPIs (volume, active users, merchant depth, spreads, completion rate, and dispute rate).

• Perform comprehensive data analysis and anomaly detection to pinpoint growth obstacles and risk patterns.

• Analyze competitor strategies (pricing, incentives, merchant policies, risk models) and suggest strategic responses.

⛳️ Requirements

• Over 5 years of experience in platform operations; experience in crypto / Web3 is highly preferred.

• At least 2–3 years of practical P2P operations experience in international markets (excluding Mainland China).

• Background with major exchanges is preferred.

• Strong understanding of:

• P2P liquidity dynamics and spread formation.

• Regional payment systems (bank transfers, local e-wallets, alternative channels such as PIX, SPEI, Mercado Pago, and similar LATAM payment methods).

• Proven capability to adapt operational strategies in response to market and competitive changes.

• Excellent analytical skills with the ability to make data-driven decisions.

• Strong collaboration skills across various functions.

• Proficiency in English + Spanish or Portuguese is required (both are a significant advantage).

🏝️ Benefits

• Competitive total compensation package.

• Learning & Development programs and education subsidies to support employee growth and development.

• Various team-building initiatives and company events.

• Much more that we look forward to sharing with you during the process!