Overnight Veterinary Care Coordinator, Customer Care Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from pet families during the overnight shift from 10 PM to 6 AM

• Offer calm and compassionate support during emotional and end-of-life discussions

• Provide information about Heartstrings services and appointment availability

• Collect and accurately document details about pets and their families

• Arrange in-home veterinary appointments

• Assist families with queries regarding hospice, quality-of-life, and end-of-life care

• Collaborate with veterinarians and internal team members

• Ensure accurate record-keeping and comply with quality, attendance, and performance standards

⛳️ Requirements

• Previous experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support

• Exceptional verbal and written communication abilities

• Demonstrated compassion and emotional intelligence when supporting grieving or distressed families

• Strong attention to detail and proficient computer skills

• Capability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems

• Ability to work independently in a remote setting

• Reliable attendance and punctuality throughout the overnight shift

• Prior experience in veterinary or animal care is advantageous

• Willingness to work the third shift from 10:00 PM to 6:00 AM

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Life Insurance (Basic, Voluntary, and AD&D)

• Long Term & Short Term Disability Insurance

• Traditional 401K

• Retirement benefits

• Generous Paid Time Off (PTO)

• Employee wellness resources

• Training and professional development opportunities

• Pet-Related Benefits

• 100% Remote Work

• Overtime eligible

• Opportunities for Long Term Growth