Overlay Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and implement cross-selling and upselling initiatives within your designated account portfolio, crafting strategic account plans that include clear goals, tactics, and timelines.

• Collaborate with Account Managers and Directors to develop sales and growth strategies related to Dodge products, along with other prioritized offerings at Dodge.

• Address objections by emphasizing product value through customer analytics and consultative value-selling approaches.

• Cultivate strong, trusted relationships that help identify dissatisfaction early, allowing you the opportunity to resolve issues and maintain accounts.

• Act as the main point of contact for your accounts: respond to inquiries, resolve issues quickly, and take full responsibility for the customer experience.

• Represent the voice of the customer internally, relaying feedback to Marketing, Product, and Customer Care for prompt resolutions and product enhancements.

• Educate and assist clients in effective product usage—including demonstrations, onboarding sessions, and profile/saved-search setup—to maximize their realized value.

• Establish Dodge as a thought leader in the construction industry by sharing insights, best practices, and success stories through webinars, case studies, and whitepapers.

• Achieve all KPIs related to retention, contact rate, upselling, and renewal ratios.

• Adhere to standard operating procedures for all account interactions within the CRM and related tools.

• Keep updated on job, product, and industry training opportunities.

⛳️ Requirements

• A minimum of 5 years of sales experience with an overlay quota aimed at generating revenue from more complex or profitable service products or solutions.

• Proven track record in negotiating contract renewals and expanding revenue within existing accounts.

• Strong consultative-selling abilities—capable of identifying challenges, coaching customers on best practices, and linking solutions to business outcomes.

• Outstanding communication, relationship-building, and conflict-resolution skills.

• An empathetic mindset geared towards small-business growth; you genuinely care about your customers' success.

• Experience in selling or working within a SaaS environment.

• Core competencies encompass:

• Effective communication and interpersonal skills.

• A growth mindset and commitment to continuous learning.

• Problem-solving and decision-making capabilities under pressure.

• Strong organizational and time management skills.

• Persuasive presentation and written communication abilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• A collaborative and inclusive company culture.