Outside Property Claim Associate

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Engage in structured training programs, both virtual and in-person, focusing on insurance policies, claim processes, systems, and procedures.

• Examine, investigate, and document first-party property claims under direct supervision.

• Collect information from policyholders, claimants, witnesses, and third-party service providers.

• Investigate and assess pertinent facts and documents, such as leases, contracts, and by-laws.

• Evaluate and apply coverage for building damages as per policy specifications.

• Create precise scopes of building and contents damages for written or computer-generated estimates.

• Maintain professional and timely communication with customers, claimants, and internal teams.

• Keep accurate records of claim activities in claim management systems.

• Adapt to new technology implementations, system upgrades, and the introduction of digital tools.

• Conduct inspections of all areas of residential and commercial properties.

• Travel extensively, which may include overnight stays, to assist customers in various locations.

• Advance toward independently managing claims and full claims-handling responsibilities following the standard 9–12 month training program.

• Execute additional tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• High School Diploma or GED accompanied by one year of customer service experience.

• Prior internship or work experience in customer service or the insurance sector.

• Willingness to obtain an active adjuster license if mandated by state regulations.

• Valid driver's license.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication capabilities.

• Ability to exercise sound judgment and make effective decisions within defined authority.

• Outstanding customer service abilities.

• Keen attention to detail and organizational skills; adept at managing multiple tasks and prioritizing effectively.

• Basic conflict resolution skills.

• Must reside in or be willing to relocate at personal expense to the designated territory.

• Obtain and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of employment.

• Capability to assess and inspect roofs, attics, crawl spaces, and other confined spaces.

• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.

• May require considerable travel, including overnight stays.

• Must show openness to continuous learning, including advancements in AI and digital transformation.

🏝️ Benefits

• Health insurance for employees and qualifying family members starting from the first day of employment.

• 401(k) with dollar-for-dollar matching up to the first 5% of eligible salary.

• Paying it Forward Savings Program for employees managing student loan debt.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.