Outside Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct physical inspections to evaluate vehicle damage resulting from accidents, weather disturbances, and other covered incidents.

• Perform virtual or in-person assessments at body shops and customer sites.

• Analyze estimates and work closely with repair facilities to guarantee the accuracy and quality of claims.

• Generate repair estimates utilizing industry-standard estimating software.

• Ascertain costs for parts, labor, and materials necessary for vehicle restoration.

• Assess and settle total-loss vehicles by determining actual cash value through market analysis and valuation tools.

• Negotiate repair costs and settlements with body shops, clients, and third-party claimants.

• Detect and log pre-existing damage, previous repairs, and potential fraud indicators.

• Work in partnership with claim representatives, body shops, and vendors to coordinate repairs and resolve any issues.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated.

• Adapt to emerging technologies, system enhancements, and AI-related digital tools.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, as applicable.

• A minimum of two years' experience in auto physical damage appraisal.

• Proficient in claims management and estimating software.

• Advanced Microsoft Office skills and familiarity with enterprise technology systems and platforms.

• Excellent verbal and written communication abilities.

• Strong judgment and effective decision-making skills.

• Outstanding customer service capabilities.

• High attention to detail and strong organizational skills.

• Ability to handle multiple tasks and prioritize effectively.

• Proven conflict resolution skills.

• Capability to manage stress and maintain professionalism in high-pressure situations.

• Basic knowledge of insurance principles, terminology, state insurance regulations, and claim handling requirements.

• High School Diploma or GED is required.

• One year of auto physical damage appraisal or similar claim-related experience, or successful completion of the necessary Travelers Claim Representative training program.

• Valid driver's license.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• 401(k) with dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program featuring annual 401(k) contributions for student loan payments.

• Pension Plan fully funded by Travelers.

• At least 20 days of Paid Time Off per year.

• Nine paid company Holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.