Outreach Specialist I, Bilingual

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Making a significant number of outbound calls to arrange appointments with a licensed Nurse Practitioner.

• Responding to incoming calls from members and case managers, as well as returning voicemail messages.

• Reaching out to Health Plan members to secure appointments with field providers.

• Adhering to specific talking points and protocols associated with outreach calls to members.

• Scheduling visits efficiently through the use of scheduling software.

• Exhibiting outstanding customer service skills.

• Employing exceptional communication and interpersonal skills.

• Performing follow-up calls to members ahead of scheduled visits.

• Confirming and verifying all demographic and contact details while adhering to HIPAA regulations.

• Checking the active status of members' insurance and entering necessary information during patient registration.

• Raising any issues or concerns to the manager.

• Achieving performance standards and departmental objectives.

⛳️ Requirements

• High School diploma or equivalent.

• Proficient in computer skills, including Microsoft Office, Microsoft Access, and various internet-based applications.

• Self-driven and capable of working independently.

• Proven ability to quickly develop telephonic relationships with prospective customers.

• At least 1 year of experience in a call center or relevant tele-sales environment (preferred).

• Basic understanding of medical terminology (preferred).

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more.

• 401K Retirement Plan (with company match).

• Tuition, Professional License, and Certification Reimbursement.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.

• Great Place to Work Certified.