Outreach Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform both outbound and inbound calls when automated workflows encounter issues or need manual intervention.

• Support patients with the onboarding process, collection of clinical metrics, and troubleshooting blood pressure monitors.

• Provide engagement prompts to encourage the completion of pending care management tasks and ensure continuity of care.

• Handle a high volume of incoming requests, SMS follow-ups, patient inquiries, and support for onboarding/enrollment.

• Address webform exceptions and carry out timely clinical triage transfers to RNs and Pharmacists as necessary.

• Achieve operational targets for call volume, contact rates, conversion, and device onboarding while ensuring accurate documentation and adherence to HIPAA regulations.

• Communicate promptly, clearly, and professionally about follow-ups, care plans, and practice policies.

• Record patient interactions and maintain current records in EHRs/CRMs.

• Monitor and report on patient engagement metrics and take part in workflow testing.

• React to urgent updates and prioritize critical outreach needs accordingly.

• Collaborate across departments to enhance patient engagement strategies and meet organizational objectives.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement.

• Proven success in a fast-paced environment with the capability to meet performance metrics (e.g., Activation, conversion).

• Consistent and reliable attendance.

• Exceptional interpersonal, verbal, and written communication abilities.

• Strong organizational skills and attention to documentation.

• Detail-oriented with the capacity to effectively manage multiple priorities.

• Availability to work shifts from 8:00 AM to 8:00 PM EST, including evenings and Saturdays as required.

• Familiarity with value-based care models and Medicare Advantage is preferred.

• Experience with care management software and Electronic Health Record (EHR) systems is preferred.

• Ability to sit at a desk and work on a computer for extended periods.

🏝️ Benefits

• Flexible work schedules with remote work options available for many positions.

• Health, dental, and vision insurance covering up to 80% for employees, dependents, and domestic partners.

• Comprehensive time-off plan providing 21 days of PTO in the first year.

• Two paid volunteer days and 11 paid holidays.

• 12 weeks of paid parental leave for all new parents.

• Six weeks of paid sabbatical after six years of employment.

• Educational Assistant Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to a 4% employer match.

• Stock options available.

• Company bonuses provided.

• A wide range of additional benefits offered.