Outreach & Enrollment Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and apply extensive knowledge of Renalogic programs.

• Conduct outreach calls to explain program advantages.

• Engage and enroll eligible members of health plans into clinical programs for kidney disease.

• Achieve required call volumes and enrollment targets.

• Utilize phone, text, and secure online chat for member communication.

• Assess eligibility and manage enrollment and disenrollment procedures.

• Collaborate cross-functionally with various operational business units.

• Gather missing information and finalize enrollment questionnaires.

• Reach out to provider offices for necessary fax numbers and medical records.

• Anticipate workflow requirements in line with established processes and protocols.

• Record outreach activities in adherence to HIPAA regulations.

• Document health data and identify possible cost containment opportunities.

• Refer high-risk cases or changes in status to Health Coaches and/or Care Managers.

• Communicate needs, challenges, and feedback to colleagues and Coaches.

• Complete claims and pre-certification reviews as required.

⛳️ Requirements

• Minimum of 1 year of outbound calling and/or enrollment experience is required.

• At least 1 year of experience in selling a program or product to consumers is necessary.

• Remote work experience is a must.

• Clinical or healthcare experience and knowledge is highly preferred.

• Exceptional customer service and interpersonal skills, including the ability to convey empathy when needed.

• Flexibility in scheduling; some evening and weekend hours may be necessary.

• Willingness and ability to travel multiple times a year, including overnight stays.

• Capability to participate and engage professionally in video meetings.

• Strong technological skills, particularly with Microsoft products.

• Self-motivated and able to work independently in ambiguous situations.

• Creative thinker with the ability to appropriately question the status quo.

• Excellent written and verbal communication skills.

• Capacity to overcome challenges with a ‘yes if…’ mindset.

• Ability to manage competing deadlines effectively.

• Reliable internet and power source with a designated, minimally interrupted workspace.

• Must successfully pass a background and reference check.

• Must be legally authorized to work in the United States without sponsorship.

🏝️ Benefits

• Competitive salary and company stock options.

• Opportunity for annual merit increases and bonuses based on the company's financial performance.

• Generous paid time off and holidays.

• Partially paid leave for qualifying family or medical reasons after meeting employment eligibility.

• Comprehensive health benefits plan with a portion of premiums covered by the company.

• Insurance options include medical, dental, vision, life, short-term disability, long-term disability, critical illness, accident, hospital indemnity, identity theft, and pet insurance.

• 401k plan with up to a 4% employer match.

• Opportunity to work remotely.

• Participation in corporate gatherings, conferences, and health fairs.