Outpatient Scheduler

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Serve as a patient advocate and primary contact.

• Address patient inquiries regarding programming and act as the initial point of contact.

• Assist patients in their transition of care.

• Register and schedule patients while confirming insurance guarantor details.

• Conduct daily patient check-ins and check-outs, reporting this information accordingly.

• Verify patient identification, demographic data, and insurance details.

• Collect and update necessary paperwork and consent information within medical records.

• Distribute incoming emails and voicemails to the relevant care team members.

• Enhance the patient experience from preadmission through the entire continuum of care.

• Create new encounters and relay program information to patients and their families.

• Schedule appointments and assist in completing required paperwork.

• Address inquiries from patients, family members, and guardians.

• Conduct regular check-ins with patients awaiting treatment.

• Confirm insurance verification and work in collaboration with Patient Financial Services.

• Provide information on insurance coverage and available financial assistance options.

• Update and manage provider schedules on relevant platforms.

• Organize provider caseloads based on availability, specialty, licensure, and insurance credentialing.

• Ensure timely follow-ups and maintain open lines of communication with patients and families.

• Facilitate internal transfers and manage the processing of internal referrals.

• Coordinate start dates with referring treatment teams and/or patients.

• Communicate essential information and follow up to guarantee smooth internal transfers.

• Foster working relationships with interdisciplinary team members across various departments including inpatient, PHP/IOP, outpatient, residential admissions, patient access, business development, utilization review, patient financial services, and health information management.

• Complete tasks and documentation punctually, meeting or surpassing performance metrics.

• Uphold departmental policies and procedures while promoting the goals and mission of Rogers.

• Provide technical guidance to other departments within Rogers.

• Support and mentor student interns as directed.

⛳️ Requirements

• High School diploma is mandatory.

• A minimum of two (2) years of customer service experience is required, preferably in a healthcare environment.

• Proficiency in computer use and familiarity with software platforms and EMRs is essential.

• Knowledge of medical, psychiatric, and chemical dependency diagnoses, treatment processes, managed care, and Joint Commission standards is preferred.

• A Bachelor’s degree is preferred.

• Must be available and punctual for all scheduled shifts, including rotating on-call weekend and holiday coverage.

• Adhere to requirements and guidelines set forth by external agencies, including the Joint Commission and the State of Wisconsin.

• Exhibit organizational skills that ensure timely responses to inquiries and efficient task completion.

• A valid driver’s license is preferred, and must be eligible for insurable status under the Rogers insurance policy for Oconomowoc only.

🏝️ Benefits

• Health, dental, and vision insurance for you and your family.

• 401(k) retirement plan.

• Employee share program.

• Life and disability insurance.

• Flexible spending accounts.

• Tuition reimbursement.

• Health and wellness program.

• Employee assistance program (EAP).