Outcome Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify opportunities for AI to enhance outcomes by collaborating with operations, fraud, and executive teams.

• Observe workflows, analyze data, and document operations related to disputes, fraud, collections, claims, and onboarding.

• Assess potential opportunities in terms of financial impact, time savings, and risk, providing recommendations to both frontline and executive stakeholders.

• Develop pilot programs with defined success metrics and demonstrate results utilizing customer data.

• Configure agents, decide between Autopilot and human workflows, initiate deployments, and optimize performance.

• Ensure that deployments comply with governance, auditability, and model requirements.

• Assist customers in articulating AI decision-making processes to examiners and regulators.

• Collaborate with Sales to expand successful deployments.

• Relay field insights to Product and Engineering teams, creating scalable customer playbooks.

⛳️ Requirements

• A minimum of 5 years of experience in a client-facing deployment, consulting, or product role directly engaging with enterprise customers.

• Proven history of achieving measurable outcomes.

• Comfort in regulated, high-stakes environments where precision, compliance, and auditability are paramount.

• Ability to decompose complex operational challenges into clear, prioritized actions.

• Strong analytical capabilities; proficiency with SQL or advanced spreadsheet applications.

• Technical fluency in reading API documentation, understanding data models and system architecture, and engaging in engineering trade-off discussions.

• Executive presence paired with effective writing and presentation skills.

• High agency with the ability to manage multiple engagements simultaneously.

• Nice to have: Experience at a forward-deployed company or prestigious consulting firm.

• Nice to have: Practical experience in deploying AI or LLM agents in production, including evaluations, prompts, or quality standards.

• Nice to have: Background as a founder, early employee, or operator.

• Nice to have: Basic scripting skills in Python or SQL for analysis and prototyping.

🏝️ Benefits

• Start-up equity.

• Comprehensive health, vision, and dental insurance.

• 401K plan with matching contributions.

• One Medical membership.

• Stocked kitchens and lunch provisions.

• Commuter benefits.

• Team-building events and happy hours.

• Flexible paid time off (PTO).

• Apple equipment and an annual budget for home office setup.

• Bonus and commission plans for eligible positions.