Outbound/Inbound Contact Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls, send SMS, emails, and engage in chats with potential donors following established scripts and guidelines.

• Effectively and clearly articulate the campaign’s purpose and the significance of the contributions.

• Establish rapport with donors, address inquiries, and professionally resolve any concerns.

• Keep precise records of donor interactions and contributions within the CRM system.

• Meet or surpass daily and weekly fundraising and call objectives.

• Manage rejection with grace while maintaining motivation and a positive outlook.

• Work collaboratively with team members and engage in training sessions to enhance skills and performance.

• Update donor information and serve as a retention specialist to encourage ongoing contributions.

⛳️ Requirements

• Prior experience in sales, fundraising, customer service, or a contact center setting is advantageous.

• Excellent verbal communication and active listening abilities.

• Capability to manage high call volumes while sustaining a positive demeanor.

• Persuasive, empathetic, and adept at connecting with a varied audience.

• Basic computer proficiency and familiarity with CRM systems.

• Driven and goal-oriented, with a strong desire to meet and surpass objectives.

• High school diploma or equivalent is mandatory.

• Ability to work independently with minimal supervision, exhibiting a self-starter attitude.

🏝️ Benefits

• Competitive hourly wages

• Paid training designed to ensure your success

• Opportunities for advancement within the organization

• A supportive team atmosphere committed to making a positive impact