Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are overdue for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly, helpful, and professional manner.

• Encourage pet owners to schedule wellness appointments and regular veterinary visits.

• Assist clients with appointment scheduling, including confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems.

• Respect communication preferences and adhere to requests for no further contact.

• Escalate medical inquiries or concerns to the relevant veterinary staff.

• Meet established expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling.

⛳️ Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong verbal English communication skills along with a professional telephone presence.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to build rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or forceful.

• Excellent attention to detail and precise data-entry skills.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to follow scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Strong written and verbal English communication skills.

• Submission of an English resume.

• Successful completion of a relevant background check may be required.

• Veterinary or healthcare experience is a plus, but not essential.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.