Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are overdue for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Provide assistance with appointment scheduling, clinic locations, availability, and details regarding appointments.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and queries while ensuring a positive customer experience.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems.

• Respect client communication preferences and adhere to do-not-contact requests.

• Escalate medical inquiries or concerns to the appropriate veterinary staff.

• Fulfill expectations for call quality, outreach activity, documentation precision, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong verbal and written English communication skills.

• Professional telephone demeanor.

• Comfort with making frequent outbound calls.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling.

• Exceptional attention to detail and accurate data-entry capabilities.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors preferred.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Availability from Monday to Friday within the broader 7:00 AM–7:00 PM Pacific Time operating window.

• Ability to complete all stages of the hiring process, including English resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check if required.

• Veterinary or healthcare experience is beneficial but not essential.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Flexible scheduling within the 7:00 AM–7:00 PM Pacific Time operating window.

• Work-from-home arrangement available.

• Independent contractor position.