Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets have missed their wellness visits and preventive care appointments.

• Communicate the purpose of the calls in a friendly and supportive manner.

• Motivate pet owners to arrange wellness appointments and regular veterinary visits.

• Aid in scheduling appointments, confirming clinic locations, availability, and appointment specifics.

• Address routine inquiries following approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions.

• Accurately document calls, client responses, appointment bookings, and follow-up needs in designated systems.

• Honor communication preferences and respect requests to refrain from contacting.

• Escalate medical inquiries or concerns to the relevant veterinary personnel.

• Fulfill expectations regarding call quality, outreach activity, accurate documentation, and appointment scheduling.

• Provide support to veterinary clinics across the United States.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills and a professional phone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Exceptional attention to detail and precise data-entry capabilities.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer; Macs are not accepted.

• Minimum 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Availability to work a shift within the broader 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Completion of all stages in the hiring process, including English resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check if necessary.

• Strong written and verbal English communication skills.

• Resume submitted in English.

• Veterinary or healthcare experience is beneficial but not required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.