Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Professionally communicate and clarify the purpose of each call in a friendly and supportive manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary check-ups.

• Aid in scheduling appointments, providing information on clinic locations, availability, and appointment specifics.

• Address routine inquiries utilizing approved scripts and clinic protocols.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Record calls, client feedback, appointment confirmations, and follow-up needs in designated systems.

• Honor communication preferences and comply with requests to avoid contact.

• Refer medical inquiries or issues to the appropriate veterinary personnel.

• Meet standards for call quality, outreach efforts, documentation precision, and appointment scheduling.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to foster rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and handling objections without being overly forceful or pushy.

• Excellent attention to detail and proficiency in accurate data entry.

• Proficient in using computers, CRM software, phone systems, and scheduling applications.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while seamlessly adapting to conversations.

• A quiet, professional, dedicated work-from-home setup.

• Windows 11 computer; Mac devices are not permitted.

• Minimum of 16 GB RAM.

• i5 processor or better.

• Webcam and wired USB headset required.

• Additional monitors are beneficial.

• A reliable wired high-speed internet connection through an Ethernet cable is necessary.

• A backup power solution is required.

• Availability to work shifts between 7:00 AM and 7:00 PM Pacific Time, Monday to Friday.

• Strong written and verbal communication skills in English.

• An English resume is mandatory.

• Successful completion of a relevant background check may be required.

• Veterinary or healthcare experience is a plus but not essential.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.