Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Initiate outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Professionally communicate and clearly explain the purpose of each call in a friendly and helpful manner.

• Motivate pet owners to arrange wellness appointments and regular veterinary visits.

• Assist clients with scheduling appointments, confirming clinic locations, availability, and pertinent appointment details.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions professionally while ensuring a positive customer experience.

• Precisely document calls, client responses, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and comply with requests to refrain from contacting them.

• Refer medical questions or concerns to the appropriate veterinary personnel.

• Achieve set expectations for call quality, outreach activity, accurate documentation, and appointment scheduling.

• Provide support to veterinary clinics throughout the United States.

⛳️ Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention is necessary.

• Strong spoken English communication skills coupled with a professional telephone demeanor.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to build rapport, listen actively, and communicate with patience and empathy.

• Excellent persuasion and objection-handling capabilities without being overly aggressive or pushy.

• Outstanding attention to detail and accurate data entry skills.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while adapting naturally in conversations.

• A quiet, professional, dedicated work-from-home setup is required.

• Windows 11 computer (Macs NOT accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors are preferred.

• Reliable wired high-speed internet connection (Ethernet cable) is essential.

• A backup power solution is necessary.

• All resumes must be submitted in English.

• Successful completion of the relevant background check may be required.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Previous experience in a veterinary clinic or animal care is preferred but not mandatory.

• Experience in healthcare or medical appointment scheduling is preferred but not mandatory.

• Experience in customer retention and appointment-setting campaigns is preferred.

• Previous experience handling outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training.