Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Engage in professional communication, explaining the purpose of each call in a friendly and supportive manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist with scheduling appointments, confirming clinic locations, availability, and pertinent appointment details.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and inquiries in a professional manner.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in the designated systems.

• Honor client communication preferences and respect requests for no contact.

• Refer medical questions or concerns to the appropriate veterinary personnel.

• Achieve targets for call quality, outreach activity, documentation accuracy, and appointment scheduling.

• Work Monday through Friday during a shift within the 7:00 AM–7:00 PM Pacific Time operating hours, in accordance with account scheduling needs.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Excellent spoken English communication skills and a professional telephone demeanor.

• Comfortable making frequent outbound calls and confidently engaging with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or forceful.

• Exceptional attention to detail and accurate data-entry capabilities.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home setting.

• Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Must complete all stages of the hiring process.

• Strong written and verbal English communication skills.

• English resume required.

• Successful completion of a relevant background check may be necessary for employment.

• Veterinary or healthcare experience is beneficial but not essential.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.