Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of the calls in a friendly and professional manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Assist clients with appointment scheduling, clinic locations, availability, and specific appointment details.

• Address routine inquiries using approved scripts and clinic guidelines.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Record calls, client responses, appointment bookings, and follow-up actions in designated systems.

• Honor communication preferences and respect requests to refrain from contact.

• Escalate medical inquiries or concerns to the appropriate veterinary staff.

• Fulfill expectations regarding call quality, outreach activity, documentation accuracy, and appointment scheduling.

• Provide support to veterinary clinics across the United States.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication skills and a professional telephone presence.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Proficient in persuasion and objection-handling without being overly aggressive or pushy.

• Excellent attention to detail and precise data-entry skills.

• Comfortable using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, accountable, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer (Macs NOT accepted).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection (Ethernet cable).

• Backup power solution.

• Strong written and verbal English communication skills.

• English resume required.

• Successful completion of any applicable background check may be necessary.

• Must be available to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Experience in veterinary or healthcare fields is a plus but not required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.