Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Make outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Communicate in a professional manner, clearly explaining the purpose of each call in a friendly and helpful way.

• Motivate pet owners to schedule wellness appointments and regular veterinary visits.

• Assist clients with scheduling appointments, confirming clinic locations, availability, and pertinent appointment details.

• Address routine inquiries using approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions, ensuring a positive customer experience.

• Accurately record calls, client feedback, appointment bookings, and follow-up requirements in designated systems.

• Honor client communication preferences and respect requests for no contact.

• Refer medical inquiries or concerns to the appropriate veterinary staff.

• Meet set expectations for call quality, outreach activity, accurate documentation, and appointment scheduling.

• Complete all stages of the hiring process, including resume evaluation, questionnaire, one-way video interview, pre-screen interview, live interviews, and background check.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication abilities and a professional telephone presence.

• Comfortable with making frequent outbound calls and speaking confidently with customers.

• Ability to build rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling skills without being overly aggressive or pushy.

• Excellent attention to detail along with accurate data-entry skills.

• Comfortable using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and able to work independently.

• Ability to follow scripts, procedures, and quality standards, while adapting naturally to conversations.

• A quiet, professional, dedicated work-from-home environment.

• Windows 11 computer (Macs NOT accepted).

• Minimum 16 GB RAM.

• i5 processor or higher.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection using an Ethernet cable.

• Backup power solution.

• Strong written and verbal English communication skills.

• All resumes must be submitted in English.

• Successful completion of an applicable background check may be required.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Flexible scheduling.

• Veterinary or healthcare experience is a plus but not required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.