Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Engage in professional communication and articulate the purpose of each call in a friendly and supportive way.

• Motivate pet owners to arrange wellness appointments and routine veterinary visits.

• Provide assistance with scheduling appointments, confirming clinic locations, availability, and details of the appointments.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions with professionalism.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems.

• Honor client communication preferences and respect requests to refrain from contacting them.

• Elevate medical inquiries or concerns to the appropriate veterinary personnel.

• Fulfill expectations related to call quality, outreach activities, accurate documentation, and appointment scheduling.

• Work Monday through Friday during a shift scheduled within the 7:00 AM–7:00 PM Pacific Time operating window.

• Complete all phases of the hiring process, including resume review, questionnaire, video interview, pre-screen interview, live interviews, and background check.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Strong spoken English communication skills and a professional telephone demeanor.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and objection handling without being overly aggressive or pushy.

• Excellent attention to detail and proficient data-entry abilities.

• Comfortable utilizing computers, CRM platforms, phone systems, and scheduling software.

• Reliable, accountable, punctual, and capable of working independently.

• Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations.

• A quiet, professional, dedicated work-from-home environment is required.

• Must have a Windows 11 computer; Macs are not accepted.

• Minimum of 16 GB RAM is required.

• An i5 processor or higher is essential.

• A webcam and wired USB headset are necessary.

• Additional monitors are preferred.

• A reliable wired high-speed internet connection via Ethernet cable is required.

• A backup power solution is necessary.

• Strong written and verbal English communication skills are a must.

• An English resume is required.

• Successful completion of a relevant background check may be necessary.

• Experience in a veterinary clinic or animal care setting is preferred.

• Experience in healthcare or medical appointment scheduling is preferred.

• Experience in customer retention and appointment-setting campaigns is preferred.

• Experience handling outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.