Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to current veterinary clinic clients whose pets are due for wellness visits and preventive care.

• Articulate the purpose of calls in a professional and helpful manner.

• Motivate pet owners to arrange wellness appointments and regular veterinary visits.

• Assist in scheduling appointments, providing clinic locations, availability, and appointment specifics.

• Address routine inquiries using approved scripts and clinic protocols.

• Manage objections, hesitations, and questions while ensuring a positive customer experience.

• Accurately document calls, client responses, appointment bookings, and follow-up requirements in designated systems.

• Honor client communication preferences and respect do-not-contact requests.

• Refer medical questions or concerns to the appropriate veterinary personnel.

• Achieve targets for call quality, outreach activities, documentation precision, and appointment scheduling.

• Provide support to veterinary clinics nationwide by reaching out to existing clients regarding preventive pet care.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills and a polished telephone presence.

• Comfortable making frequent outbound calls and engaging confidently with customers.

• Capability to build rapport, actively listen, and communicate with patience and empathy.

• Strong persuasion and objection-handling abilities without being overly aggressive or pushy.

• Exceptional attention to detail and precise data-entry skills.

• Familiarity with computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while adapting smoothly to conversations.

• A quiet, professional, dedicated work-from-home setup.

• Windows 11 computer; Mac systems are not permitted.

• Minimum 16 GB RAM.

• i5 processor or better.

• Webcam and wired USB headset.

• Additional monitors.

• Reliable wired high-speed internet connection via Ethernet cable.

• Backup power solution.

• Availability to work a shift within the 7:00 AM–7:00 PM Pacific Time operating window, Monday through Friday.

• Excellent written and verbal English communication skills.

• English resume submission required.

• Successful completion of any applicable background check, if necessary.

• Experience in veterinary or healthcare settings is a plus, but not essential.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training.