Outbound Wellness Care Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct outbound calls to veterinary clinic clients whose pets require overdue wellness visits and preventive care.

• Engage in professional communication and articulate the purpose of each call in a friendly and supportive manner.

• Motivate pet owners to arrange wellness appointments and routine veterinary consultations.

• Assist clients with scheduling appointments, confirming clinic locations, availability, and pertinent details regarding their visits.

• Address routine inquiries using approved scripts and clinic protocols.

• Professionally manage objections, hesitations, and questions while ensuring a positive customer experience.

• Precisely document calls, client feedback, appointment bookings, and follow-up needs in designated systems.

• Honor client communication preferences and respect requests for no further contact.

• Forward medical inquiries or concerns to the appropriate veterinary personnel.

• Achieve set expectations for call quality, outreach activities, accurate documentation, and appointment scheduling.

• Complete the necessary hiring process, which includes resume evaluation, questionnaire, video interview, interviews, and a background check.

⛳️ Requirements

• Prior experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention.

• Proficient spoken English communication skills and a professional demeanor on the phone.

• Comfortable with making frequent outbound calls and engaging confidently with customers.

• Ability to establish rapport, actively listen, and communicate with patience and empathy.

• Strong skills in persuasion and handling objections without being overly aggressive or pushy.

• Exceptional attention to detail and accurate data entry abilities.

• Proficient in using computers, CRM platforms, phone systems, and scheduling software.

• Dependable, responsible, punctual, and capable of working independently.

• Ability to adhere to scripts, procedures, and quality standards while naturally adapting to conversations.

• A quiet, professional, and dedicated work-from-home environment.

• Windows 11 computer (Macs are NOT accepted).

• Minimum of 16 GB RAM.

• i5 processor or above.

• Webcam and wired USB headset.

• Additional monitors are beneficial.

• Reliable wired high-speed internet connection using an Ethernet cable.

• Backup power solution is required.

• Strong written and verbal communication skills in English.

• Submission of an English resume is mandatory.

• Successful completion of a relevant background check may be necessary.

• Availability for a shift within the operating window from 7:00 AM to 7:00 PM Pacific Time, Monday through Friday.

• Experience in a veterinary clinic or animal care is preferred but not essential.

• Experience in healthcare or medical appointment scheduling is preferred but not essential.

• Experience with customer retention and appointment-setting campaigns is preferred.

• Previous experience handling outbound calls to existing customers or clients is preferred.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training.